Terms & Conditions

Welcome to Rafa Shop BD. These Terms & Conditions apply to all visitors, users, and customers who access or purchase products from our website rafashopbd.com. By using our website or placing an order, you agree to the following terms.

1. General Information

Rafa Shop BD is an online store offering drones, cameras, and related accessories. All products listed on this website are subject to availability, pricing changes, and updates without prior notice.

2. Eligibility

To use our website or place an order, you must:

  • Provide accurate and complete information,
  • Ensure that the account and contact details you provide are valid.

3. Product Information

We strive to ensure all product descriptions, images, specifications, and stock information are accurate. However, minor variations may occur due to updates by manufacturers or suppliers.

We reserve the right to modify product details, pricing, and availability at any time.

4. Pricing & Payment

  • All prices listed on our website are in Bangladeshi Taka (BDT).
  • We accept online payments through approved payment gateways and Cash on Delivery (where applicable).
  • In case of pricing errors or incorrect product details, we reserve the right to cancel the order.

5. Order Confirmation

After placing an order, you will receive an Order Confirmation email/SMS.
Your order will be processed only after:

  • Successful payment (for online payments), or
  • Verification of delivery information (for Cash on Delivery).

We reserve the right to cancel any order if we suspect fraudulent activity or incorrect information.

6. Delivery Policy

  • Inside Dhaka: 5 working days
  • Outside Dhaka: 10 working days
    Delivery times may vary depending on product availability, courier service, weather, or unavoidable circumstances.

7. Return & Refund Policy

We offer returns and refunds based on the following conditions:

7.1 Return Eligibility

You may request a return if:

  • You received a defective or damaged product,
  • You received the wrong product,
  • The product does not match its description on our website.

7.2 Conditions

  • Return requests must be made within 7–10 working days of receiving the product.
  • The product must remain unused and in its original packaging.
  • Physical damage caused by customer misuse is not eligible for return.

7.3 Refund Timeline

Approved refunds will be processed within 7–10 working days after the return verification.
Shipping or delivery charges are non-refundable.

Some products such as batteries, fragile parts, or fast-moving accessories may not be eligible for return unless defective.

8. Warranty

Warranty terms vary by product and brand.

  • Some products come with an official manufacturer warranty.
  • Warranty claims must follow the rules provided by the manufacturer or distributor.

Physical damage, water damage, or improper use voids warranty.